Frequently Asked Questions and T&Cs

What are the fabrics made from?

Our fabrics are linen based. Linen is a natural product made from a flax plant. The long fibres of the flax plant have a natural vegetable wax coating, which creates a subtle sheen when woven together in a textile. The flax plant's fibre is naturally strong, soft, and light which helps to make linen both breathable and durable.

How do I care for my fabric?

All our fabrics are dry clean only.

Please be mindful using water or cleaning products to get marks or stains off your fabric. By doing this it will create water marks as the fabric goes through a chemical finishing process after printing. This process extends the durability of the fabric for use in your home.

Linen is a natural product and therefore sun will fade the colour of the fabric even if it is not placed in direct sunlight. Sun is a natural bleaching agent. It is important to allow for shrinkage. Shrinkage can be up to 10% on most standard fabrics and can vary from one batch of fabric to another.

Should I expect imperfections in the fabric?

Yes. The natural characteristic of linen means that within the yarn it's possible to get knots that randomly occur along the length of the fabric. Any irregularities and variations in the weave are not deemed defective but are a characteristic of the natural fibre. 
The shade of the fabric may vary from roll to roll and is a circumstance beyond our control. Please ensure you order enough fabric to meet your needs. There may be some very slight colour variation between batches of printing due to the natural characteristics of the materials used.
 

Can I order fabric without requesting a swatch?

Yes, but we would recommend ordering a swatch. Due to the nature of our fabrics, the colours can vary slightly and it can be difficult to see these clearly and accurately from photographs. Orders cannot be refunded once the fabric has been cut therefore we recommend first request a batch swatch.

 Can I return fabric for an exchange/refund?

Fabric is printed and cut specifically for your order and cannot be refunded. Please check the fabric as soon as it is received. 

If there is a genuine fault with the fabric , please email us straight away within 7 days of receipt with photographs clearly showing the fault to at susan@houseofmackenzie.com.